Resetting A Google Apps Administrator Account w/ a GoDaddy-bought domain

vern — Tue, 23 Feb 2010 22:24:45 +0000

Recently I’ve had to recover a Google Apps admin account for someone I did a project for … easy enough. Right? No. Not really if you bought your domain name through GoDaddy. Although GoDaddy makes it easy to set up Google Apps when setting up a new domain name, GoDaddy and Google have conspired to making an admin account reset an annoyance. GoDaddy doesn’t seem to have any documentation that allows you to do this. Google’s own documentation tells us that resetting the admin account is not available to GoDaddy and eNom customers but doesn’t tell us how to go about resetting it if you are a customer. Google doesn’t seem to provide a password reset link if you are a GoDaddy customer.

However! … Google does provide a way to reset the Google Apps administrator password … the same way you would reset any other administrator password if you weren’t a GoDaddy customer. It’s rather simple, go to:

https://google.com/a/cpanel/example.com/VerifyAdminAccountPasswordReset

Replace example.com with your own domain name.

I still don’t know why they wouldn’t make this apparent. It is either a test … or a TRAP!

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Resetting A Google Apps Administrator Account w/ a GoDaddy-bought domain